As an avid concert lover, I already have a lot of experience (and indeed experienced a lot of frustration) with these online reservation and purchase systems. I had a wife and 3 computers "at my disposal", took a few hours leave and it was still a close call! I had a page open with atomic clock time info, so I'm pretty sure I pushed the button at exactly 9.00 am.
The service that handled the U2 sale, teleticketservice.com already did a very good thing: they seperated ordering and payment. You have a few hours to relax and finalize payment.
A lot of things can go wrong in the payment procedure:
- a user can accidently press the wrong button by sheer excitement when he finally gets on the purchase page (yep, happened to me once)
- a user's credit card or the credit card reader can fail repeatedly (yep also happened to me)
- but the most common cause by far are the timeouts caused by saturation of the service.
Today a lot of people complained some required select boxes malfunctioned. Indeed, I experienced the problem myself. I think this problem was Chrome -related. I immediately retried with Firefox and luckily made it back to the ordering page. The values of the selectbox were now selectable so I could go on with the ordering procedure.
As I understand using this stuff costs you more than €7 per reservation.
Feel free to contribute some tips... Definitely check out http://www.bandsintown.com/ to track your favorite artists.